Wednesday, October 3, 2007

Arizona, what I learned from the file clerk, and a couple of laughs...

I was in Tucson last week, doing a time management training seminar in a small law firm. Great stuff, but man- the time zone change wrecked me! I woke up at 3:30am the first day, it got better, but then I came home and started over again.

The week went well and the group is excited.  We planned the engagement to include all employees, from attorney to file clerk. The file clerk turned out to be surprised and excited to be included- "I never thought anyone would want my opinion" and volunteered for a clean-up project. The main work was around putting processes and scripts in place to manage interruptions so more work could be done in less time. We'll have coaching calls together over the next month to make sure the new processes are working- I'll let you know how it turns out.

The lesson learned was to keep an open mind and open door when it comes to contribution, you never know where ideas or energy will come from.

Arizona was gorgeous and when I came back, it was startling how the leaves are piling up here. One day last week, I left my client's building- the temperature was 90-ish, and the woman walking out with me commented "you can really tell it's fall!" I'm still trying to figure it out. No kidding. I promise, that's what she said.

Another moment worth sharing was an announcement made on the plane on my return flight. We were midway through boarding, the aisle was packed, people standing in line, when we heard "will the person who came on in the wheel chair please return to the front of the plane, we can't get the wheels folded"... Comic relief!

That's it- just getting back on track, hopefully passing on a smile with this one.

Have a terrifically productive rest of the week!